How We Handle Claims
An insurance policy is a pledge committed to paper for when the unexpected or unwanted occurs. When such situations arise, our in-house Claims team is dedicated to delivering exceptional claims service to you.Â
We offer a hands-on, proactive approach to ensure quality service from your initial claim’s notification through to the finalization of the claims process.Â
Our Claims team consists of experienced industry and insurance experts who are ready to assist you with your claim.
Claims Notification
Report your claim either via www.rpgroup.com/report-a-claim, or by e-mail to . Within 24 working hours we will acknowledge receipt of the notification.
Claims Recording
We record your notification in our system, where it will be assigned a reference number. This number will be included in subsequent correspondence with you and/or other relevant parties.
Claims Handling
For claims adjusting, we collect all relevant documentation from parties, stakeholders, and external experts. Based on the insurance contract, applicable laws and regulations, court decisions, and available information, we form a substantiated opinion on the matter.
Claims Finalization
As part of our claims handling, we make a decision on coverage and potential compensation for either the insured under the policy or other parties who have suffered an indemnifiable loss.
Proactive & In-House Claims Handling
Our in-house, experienced, and local claims handlers are here to ensure that your claim is solved as quickly and smoothly as possible.
When external assistance is required in the claims handling process, we employ only highly qualified, trusted specialists.Â
- We collaborate closely with all stakeholders
- We drive the matter forward without undue delays
- We push for timely adjustments and settlements
- We are solution oriented, approachable, and service-minded
- We are an experienced global team of claims specialists
